Your Privacy Is Our Priority
This privacy policy clearly sets out how your personal information is collected, used, and protected on the rbajy platform.
1 Introduction
rbajy ("we", "our", "platform") is a trusted operator of online gaming and betting services in Bangladesh. We place the highest importance on protecting the personal information of our users. This privacy policy ("policy") tells you what information we collect, why we collect it, how we use it, and what your rights are.
By using the rbajy website or creating an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. For any questions, contact our support team.
2 What Information We Collect
rbajy collects your information in several ways. The details are outlined below:
2.1 Information You Provide Directly
When you register, log in, deposit, or withdraw on rbajy, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Mobile phone number
- Email address
- bKash, Nagad, Rocket, or Upay number (for payment processing)
- National ID card or passport number (when identity verification is required)
- Address
2.2 Automatically Collected Information
When you browse or use our site, certain information is collected automatically:
- IP address and device information (mobile/desktop/browser type)
- Login and logout time and date
- Time spent on the site and pages visited
- Game play history and betting activity
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification, fraud prevention, and age confirmation, we may occasionally receive limited information from trusted third-party organizations or payment gateways.
3 Purpose of Using Information
We use your information for the following purposes:
- To create, manage, and secure accounts
- To process transactions and confirm payments — including deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- To verify age (our services are for users aged 21 and above only)
- To prevent fraud, money laundering, and fraudulent activity
- To provide customer support and resolve your issues
- To inform you about relevant promotional offers and bonuses (subject to your consent)
- To monitor responsible gaming and take precautionary measures when needed
- To improve our platform's performance and resolve technical issues
- To meet legal obligations
We never sell your personal information. The use of information is always limited to the specific purposes listed above.
4 Information Sharing and Disclosure
rbajy shares your personal information with third parties only in the following circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners receive only the information needed to provide their specific service and are required to comply with our privacy standards.
4.2 Legal Requirements
If disclosure of information is required by law, court order, or the direction of a regulatory authority, we may do so. This includes disclosure required under laws relating to anti-money laundering and counter-terrorism financing.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. In that case, the new entity will be required to maintain the same or higher privacy standards as this policy.
4.4 With Your Consent
Outside of the cases above, we never share your information with third parties without your explicit consent.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the rbajy website. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies: Required for the site to function properly; without them, login and payments will not work.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Used to understand how the site is used and to improve the experience.
You can control cookies by changing your browser settings. Keep in mind that disabling some cookies may limit certain features of the site.
6 Data Security Measures
rbajy has put in place the latest technical and organizational measures to protect your information:
- SSL Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
- Secure Payment Gateway: Transactions via bKash, Nagad, Rocket, and Upay are processed with the highest level of security.
- Two-Factor Authentication: An additional layer of protection for your account.
- Regular security audits and risk assessments.
- Strict data access controls for staff — only authorized personnel can view specific information.
- Round-the-clock monitoring through firewalls, intrusion detection systems, and anti-fraud technology.
Keep in mind that complete security on the internet cannot be guaranteed. Please keep your account password confidential and log out after using an unfamiliar device.
7 Data Retention Period
We retain your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.
7.1 Active Accounts
We retain your information while your account is active. This information is needed for any account-related activity.
7.2 After Account Closure
Even after your account is closed or deactivated, we may retain records of financial transactions, as required by applicable law, generally for 5 to 7 years. This is part of anti-money laundering and legal compliance requirements.
7.3 Marketing Information
If you wish to stop receiving promotional communications, you can let us know at any time through support and we will promptly remove that information from our marketing list.
8 Your Rights
As a user of the rbajy platform, you have the following rights over your own personal information:
- Right to access: You can contact us if you want to know what information we hold about you.
- Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to erasure: In certain circumstances you can request that your information be deleted, however some information may need to be retained for a set period due to legal obligations.
- Right to restrict processing: In certain cases you can request that the processing of your information be limited.
- Right to withdraw from marketing communications: You can request at any time that promotional emails or messages stop being sent to you.
- Right to data portability: You can request your data in a structured, machine-readable format.
To exercise any of the rights above, contact our support team. We generally respond to your request within 30 days.
9 Protection of Minors
rbajy services are for individuals aged 21 and above only. We do not intentionally collect information from anyone under 21. We follow an age verification process at the time of registration.
If we become aware that information from a minor has been collected by mistake, we will promptly delete that information and close the associated account. Parents and guardians should remain vigilant and contact us directly if they notice any issue.
10 Third-Party Services
Game providers on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others) follow their own privacy policies. The policy of the respective provider applies to information collected through their technology.
Similarly, bKash, Nagad, Rocket, and Upay, used as payment methods, have their own privacy policies. Information provided on their platforms during a transaction is governed by their respective policies.
11 Changes to This Policy
rbajy may update this privacy policy from time to time as needed. If any significant changes are made, we will update this page and change the "last updated" date.
For important changes, we may send a notification to your registered email or mobile. Continuing to use the site after changes are made will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
12 Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our team is always ready to help.
24/7 live chat support available in Bengali
Emails are generally replied to within 24 hours. Instant support is available via live chat.
If you believe your privacy rights have been violated and the issue was not resolved after contacting us, you have the right to file a complaint with the relevant authority.